Privacy Policy

Last updated: 31 August 2026

1. About this Privacy Policy

The Balance Practice ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website, The Balance Practice, and when you contact us or use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Who we are

The Balance Practice is responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.

3. Information we collect

We may collect personal information that you voluntarily provide to us, including:

  • Your name

  • Email address

  • Telephone number

  • Information you provide when completing a contact or enquiry form

  • Information you provide when signing up to receive emails or newsletters

  • Information you provide when booking or enquiring about our services

  • Any other information you choose to provide to us

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages you visit and how you interact with our website

  • Approximate location derived from your IP address

  • Date and time of your visit

  • Referring website or link

Some of this information may be collected through cookies and similar technologies.

4. How we use your information

We may use your personal information to:

  • Respond to enquiries and messages

  • Provide information about our services

  • Arrange or manage appointments and bookings

  • Communicate with you about services you have requested

  • Send newsletters or other marketing communications where you have given appropriate consent

  • Improve our website, services and customer experience

  • Understand how visitors use our website

  • Maintain the security and functionality of our website

  • Comply with legal and regulatory obligations

  • Establish, exercise or defend our legal rights where necessary

We will only use your personal information where we have a lawful basis to do so.

5. Our lawful basis for processing

Where UK data protection law applies, we may process your personal information on one or more of the following lawful bases:

  • Consent — where you have given us permission to use your information for a specific purpose.

  • Contract — where processing is necessary to provide services you have requested or to take steps at your request before entering into an agreement.

  • Legitimate interests — where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

  • Legal obligation — where we need to process your information to comply with the law.

Where we rely on consent, you can withdraw your consent at any time.

6. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that help websites function, remember preferences and understand how visitors use a website.

We may use cookies for purposes such as:

  • Essential website functionality

  • Remembering preferences

  • Understanding website traffic and usage

  • Improving website performance

  • Marketing or advertising, where applicable

Some cookies may be placed by third-party services that we use on our website.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

Where required by law, we will request your consent before placing non-essential cookies on your device.

7. Squarespace

Our website is hosted and operated using Squarespace.

Squarespace may process certain information about visitors to our website, including technical information, device information and information collected through cookies or similar technologies, in accordance with its own privacy practices.

You can find more information about Squarespace's privacy practices in its Privacy Policy.

8. Third-party services

We may use third-party providers to help us operate our website and business. Depending on how our website is configured, these may include services for:

  • Website hosting

  • Website analytics

  • Email newsletters

  • Appointment or booking management

  • Payment processing

  • Video or embedded content

  • Social media

  • Website security

These providers may process personal information on our behalf or independently in accordance with their own privacy policies.

We only use third-party services where we consider them appropriate for our business and, where required, have appropriate arrangements in place to protect your information.

9. Analytics

We may use analytics tools to understand how visitors use our website.

Analytics information may include pages visited, approximate location, device information, browser type, referral sources and interactions with the website.

We use this information to understand website performance and improve our content and services.

Where required, analytics cookies will only be used with your consent.

10. Email communications

If you choose to subscribe to our newsletter or marketing communications, we may use your name and email address to send you information about The Balance Practice, our services, news, events or other relevant content.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us.

We will not send you marketing communications where we are required to obtain consent and you have not provided that consent.

11. Sharing your information

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers where this is necessary to operate our website or provide our services.

We may also disclose information:

  • Where required by law or a legal process

  • To protect our rights, property or safety

  • To prevent fraud or misuse of our website

  • Where necessary in connection with professional advisers or business transactions

We will only share information where we have a lawful basis to do so.

12. International transfers

Some of our service providers may be located outside the United Kingdom or European Economic Area.

Where your personal information is transferred internationally, we will take appropriate steps to ensure that it receives an adequate level of protection and that the transfer complies with applicable data protection law.

13. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business records, resolve disputes and comply with legal obligations.

The length of time we retain information will depend on the type of information and why we need it.

When information is no longer required, we will securely delete or anonymise it where reasonably possible.

14. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

15. Your data protection rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information

  • Ask us to restrict how we use your information

  • Object to certain types of processing

  • Request that certain information is transferred to you or another organisation

  • Withdraw consent where we rely on consent to process your information

You also have the right to complain to the relevant data protection regulator if you believe your information has been handled unlawfully.

If you are in the UK, the relevant regulator is the Information Commissioner's Office (ICO).

16. Children

Our website is not intended to knowingly collect personal information from children unless this is appropriate for the services we provide and is done in accordance with applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can take appropriate action.

17. Links to other websites

Our website may contain links to other websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of those websites. We recommend reading the privacy policy of any third-party website you visit.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

19. Contact us

If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact The Balance Practice using the contact details provided on our website.

The Balance Practice

Email: [insert email address]

Address: [insert business address, if applicable]